FAQ
Questions and answers
How do I request help?
Tap “Get help now”, choose what you need, set where your car is, tell us about the vehicle and confirm. You'll see the price before you confirm, and we text you updates.
How much does it cost?
You see the price for your service and location before you confirm. For EV charging and fuel, you pay for what's delivered, up to the maximum shown.
When do I pay?
Nothing is charged when you request help. You pay after the service.
Can I cancel?
Yes. Open your request and tap “Cancel request”. It's free until a technician is on the way; after that a cancellation fee applies, and you see it before you confirm. Once work has started, message or call your technician, or contact us.
Who are the technicians?
Independent professionals who apply through the Ruvyro Pro app. Our team checks their identity, background, driver's license, vehicle registration and insurance, and verifies their equipment before they can take jobs.
What if no technician is nearby?
You can still send your request. Our team is alerted right away and personally works on finding you help, and we'll call or text you.
Where do you operate?
We're launching in New York City and the nearby New Jersey counties of Hudson, Bergen, Essex and Union.
I'm on a highway or somewhere unsafe. What should I do?
If you're in danger, call 911 first. Stay in your vehicle with your seatbelt on, or get behind a barrier away from traffic.
Something else? Email support@ruvyro.com.
Stuck right now?
See your price and request help in about a minute.