Privacy Policy

This policy explains what information Ruvyro (“we”) collects when you use our website, customer web app and technician app to request or provide roadside assistance, and how we use it. It will be reviewed by counsel before our public launch.

What we collect

• Your mobile number, to sign you in with a one-time code and to text you about your requests.
• Your location while you have an open request, so a technician can find you. Technicians share their location while they are online or on a job.
• Vehicle details you give us (make, model, type), and your answers about the problem, so we send someone with the right equipment.
• Payment information, handled by our payment processor, Stripe. We never see or store full card numbers.
• For technicians: identity, background-check, licence, insurance and payout details needed to approve and pay you.
• Service records: requests, status changes, messages, photos and ratings, kept as evidence in case of a dispute.

How we use it

To provide the service: matching you with a technician, showing you their arrival, charging for completed work, paying technicians, customer support, preventing fraud, keeping everyone safe, and meeting legal obligations. We don't sell personal information.

Text messages

We text you only because you gave us your number to use the service (see Text messaging). Reply STOP to opt out at any time. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties.

Who we share it with

• The technician or customer on your job, only what they need (e.g. your first name, location and vehicle while the job is active).
• Service providers that run parts of our service for us, under contract: payments (Stripe), text messages and calls (Twilio, Telnyx), maps (Google), hosting and error monitoring.
• Authorities, when required by law or to protect someone's safety.

How long we keep it

Account data while your account is open. Location history from jobs for up to one year (as evidence for disputes); location shared while idle for a few days. Payment and tax records as long as the law requires.

Your choices

You can ask us for a copy of your information or to correct it: Email support@ruvyro.com. You can delete your account yourself at any time, on ruvyro.com/account/delete or in the Ruvyro Pro app. That removes your phone number, name, email, saved vehicles and devices (and, for technicians, your profile and documents); records of past jobs, payments, earnings, ratings, support conversations and text-message consent are kept without them, as the law requires.

Contact

Questions about this policy: Email support@ruvyro.com.