Terms of Service

These terms apply when you use Ruvyro's website, customer web app or technician app. They will be reviewed by counsel before our public launch in New Jersey and New York; we'll post the updated version here.

What Ruvyro is

Ruvyro is a marketplace that connects drivers who need roadside help (such as a jump start, tire help, fuel delivery or an emergency EV charge) with independent technicians nearby. Technicians are independent businesses, not Ruvyro employees.

Not an emergency service

Ruvyro is not an emergency service. If you or anyone else is in danger, call 911. Some roads, such as toll highways served by authorised providers, are not served; we tell you when that's the case.

Your account

You sign in with your mobile number and a one-time code. Keep your phone secure; you are responsible for activity on your account. You must be at least 18 years old.

Prices and payment

You see the price, or the most you can be charged, before you confirm a request. We place a hold on your card when you confirm, and charge only when the job is done, never more than the amount shown unless you approve an extra. Cancellation fees, if any, are shown before you cancel.

Text messages

By entering your mobile number you agree to receive text messages from Ruvyro: sign-in codes and updates about your service requests. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help. Carriers are not liable for delayed or undelivered messages. Details: Text messaging.

Acceptable use

Don't misuse the service: no false requests, harassment, fraud, or attempts to interfere with the service or other users. We may suspend accounts that do.

Limits of our responsibility

We work to connect you with qualified technicians quickly, but we can't guarantee that a technician is available or that every problem can be fixed on the spot. To the extent the law allows, Ruvyro's liability is limited to the amount you paid for the request in question.

Changes

We may update these terms; the date at the top shows the latest version. Continuing to use the service after a change means you accept it.

Contact

Email support@ruvyro.com.